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How to choose a cold-chain transport partner
Key questions for procurement, logistics and QA teams.
Questions to ask
- Do they support your temperature range and truck size?
- How do they pre-cool and check the box before loading?
- Can they share temperature information in transit, and in what form?
- What is the plan if a truck breaks down?
- What are the damage/cargo-insurance terms?
- Who is your main coordinator and how do you reach them?
Tip
Start with one trial trip on a real route, and put temperature, timing and communication agreements in writing.
Cold Chain Shipping Checklist
Related services and guides
Our cold-chain care process
Practices we use when planning jobs with customers — details are confirmed per job.
View details →Our services
Choose by your cargo's temperature range.
View details →Main routes
Routes where we operate, plus delivery arranged to other provinces.
View details →About us
B2B coordination of temperature-controlled and general cargo transport.
View details →How is refrigerated truck pricing calculated?
The main factors behind a cold-chain transport quote — so you can share the right details and compare quotes fairly.
View details →What is a temperature logger, and why ask for a temperature report?
A logger shows whether cargo stayed in the agreed range for the whole trip — key evidence for receiving checks and claims.
View details →